Delivery and Returns


Please note we are a small team of people and this is why delivery and processing times can sometimes be longer than other bigger businesses. We are currently working to a longer processing time than usual due to high order volume. We thank you for your continued support and your patience.

Processing/Delivery times are as follows:

  • Orders can take up to 5 to 10 working days* to process before being shipped.

We are experiencing an increase in order volumes as precautionary self-isolation becomes more widespread and localalised lockdowns are put into action.
We have extended our processing times in order to keep up with demand.
Every effort is being made to ensure that dispatch is within a maximum of 7 working days for all orders however some orders are taking longer.
All goods are subject to availability. Please note stocks are not live and some stock may need to arrive from suppliers.
95% of orders are posted 2nd Class Royal Mail post.
Royal Mail have announced that delivery times for second class post have now been increased to up to 10 days.
Please allow 15 working days for delivery before contacting us to chase your order.

Royal Mail Update 11/12/20
The combination of greatly increased uptake of online Christmas shopping, in no small part driven by the recent lockdown, and the ongoing COVID restrictions mean that they are experiencing exceptionally high volumes this year. Despite their best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than their usual service standards.

Our hours of operation for shipping are Monday through Saturday, 9am to 3pm, excluding Sundays and bank holidays.

Phone number: 01743 245623

*NOTE: during restocks, new releases & special promotions, there can be an additional day of processing time.

Transit times will vary based upon a few different conditions, including but not limited to:

  • Whether your parcel is a domestic (UK) or international (everywhere else) shipment

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

Standard Shipping (Royal Mail 2nd Class): 5-7 Business Days (However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves).

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (Royal Mail International): 15-20 Business Days

If you would like an update on your order, or need your order quicker than our processing/delivery times please call 01743 245623 and we will try our best to help you.

Shipping Rates are as follows:
Standard Delivery to UK and Northern Ireland: £2.50
Free Standard Delivery on orders over £25 to the UK and Northern Ireland.

Delivery and charges – UK

Orders under £25 – flat rate £2.95 per order.

All orders over £25 get free delivery to the UK Mainland.

Orders will be sent via Royal Mail.

Channel Islands orders are charged as Europe.

Europe and the Rest of the World Delivery Charges

Weight (up to)EuropeWorldwide
Prices in £ Sterling

Out of stock or discontinued items

Whilst we hold considerable stocks it may be on occasion that your chosen item is out of stock. If a particular item is out of stock at the time of ordering we make every effort to advise you upon receipt your order.

Occasionally some items are discontinued without prior notification by the manufacturer. In the unlikely event of this occurring RKM Wools Direct will advise you of the situation and react according to your instruction.

RKM Wools Direct accepts no liability for damage of goods or property caused by our selected delivery method.

Returns Policy

If you are unhappy with your goods, you can return these in a saleable condition within 30 days of receipt for a refund.

You will be responsible for the cost of the return postage. RKM Wools does not accept responsibility for returned items going missing.

To exercise your right to cancel, you must inform us, RKM Wools, of your decision to cancel this contract by emailing with the subject line: ONLINE SHOP RETURN

You may use our cancellation form (MS Word document), but you don’t have to.

To meet the cancellation deadline, you only need to email us as above before the cancellation period expires.

This does not apply in the case of faulty goods

Effects of cancellation

If you cancel this contract before the dispatch of your goods, we will reimburse to you all payments received from you, including the costs of delivery.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of any unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

  • 14 days after the day we receive back from you any goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Books and patterns are non-returnable due to copyright law.

Needles are also non returnable unless faulty.

Your statutory rights are not affected.

Failed Deliveries

If your order is unable to be delivered by our chosen delivery method, they will advise of this by leaving a card through your door. In the unlikely event that the order is returned to ourselves, there will be additional delivery charges incurred for this to be re-sent, we will advise of these charges if the circumstance arises.