Delivery and Returns

Delivery

Due to new COVID19 restrictions our dispatch times may be extended slightly as we have limited staff due to sheilding. Information on the latest dispatch dates can be found below. Thank you.

Processing/Delivery times are as follows:

  • Orders can take 5 – 7 working days to process before being shipped.

Please note we are currently working with a rolling stock system and stocks are not live. We are taking two deliveries per week from our main suppliers. Despite this some stock may need to be ordered in from these suppliers and may cause a  delay. All goods are subject to availability.

Our orders are sent Royal Mail 48 which we would expect to be delivered in 2 working days.
Royal Mail have announced that delivery times for second class post have now been increased to up to 10 days.
Please allow 15 working days for delivery before contacting us to chase your order.

Our hours of operation for shipping are Monday through Saturday, 9.30am to 3.30pm, excluding Sundays and bank holidays.

Phone number: 01743 245623

If you wish to get in touch with us about your order please have your order number ready. This will be a five digit number starting with either a # or WC. For example #18742 or WC20148.

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
DOMESTIC:
Standard Shipping (Royal Mail 2nd Class): 5-7 Business Days (However, please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves).
INTERNATIONAL
We have currently suspended all deliveries outside of the UK. We apologise for any inconvenience this may cause.
Shipping Rates are as follows:
Standard Delivery to UK and Northern Ireland: £2.95

Free Standard Delivery on orders over £25 to the UK and Northern Ireland.

Out of stock or discontinued items

Whilst we hold considerable stocks it may be on occasion that your chosen item is out of stock. If a particular item is out of stock at the time of ordering we make every effort to advise you upon receipt your order.

Occasionally some items are discontinued without prior notification by the manufacturer. In the unlikely event of this occurring RKM Wools Direct will advise you of the situation and react according to your instruction.

RKM Wools Direct accepts no liability for damage of goods or property caused by our selected delivery method.

Returns Policy

If you are unhappy with your goods, you can return these in a saleable condition within 30 days of receipt for a refund.

You will be responsible for the cost of the return postage. RKM Wools does not accept responsibility for returned items going missing.

To exercise your right to cancel, you must inform us, RKM Wools, of your decision to cancel this contract by emailing sales@rkmwoolsdirect.co.uk with the subject line: ONLINE SHOP RETURN

You may use our cancellation form (MS Word document), but you don’t have to.

To meet the cancellation deadline, you only need to email us as above before the cancellation period expires.

This does not apply in the case of faulty goods

Effects of cancellation

If you cancel this contract before the dispatch of your goods, we will reimburse to you all payments received from you, including the costs of delivery.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of any unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

  • 14 days after the day we receive back from you any goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Books and patterns are non-returnable due to copyright law.

Needles are also non returnable unless faulty.

Your statutory rights are not affected.

Failed Deliveries

If your order is unable to be delivered by our chosen delivery method, they will advise of this by leaving a card through your door. In the unlikely event that the order is returned to ourselves, there will be additional delivery charges incurred for this to be re-sent, we will advise of these charges if the circumstance arises.

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